Payment Policy

1. ACCEPTED PAYMENT METHODS

We accept the following major credit and debit cards:

• VISA
• MASTERCARD
• CB

At this time, only the payment methods listed above are supported. Other payment methods, including but not limited to PayPal, Apple Pay, Google Pay, bank transfers, prepaid cards or cryptocurrencies, are not accepted. We are continuously evaluating additional payment options to enhance convenience for our customers.

Please note that availability of payment methods may vary depending on your country, card issuer, or banking restrictions. We reserve the right to update or modify the accepted payment methods at any time without prior notice. Changes will apply to future orders only.

2. PAYMENT PROCESSING

All payments are processed at the time of order confirmation. By submitting a payment, you authorize us to charge the total amount of your order, including all applicable taxes and fees, to your selected payment method. This ensures that your order is processed promptly and efficiently.

By placing an order, you confirm that you are authorized to use the selected payment method.

3. SECURE PAYMENTS

All transactions are encrypted and securely processed through trusted third-party payment gateways that comply with industry security standards, including PCI DSS (Payment Card Industry Data Security Standard). This ensures that your payment information remains confidential and protected against unauthorized access.

We do not store, process, or have direct access to your full payment details. Your card information is handled exclusively by our payment service providers in accordance with applicable data protection and security regulations. Customers can rest assured that their financial data is managed with the highest level of security.

4. PRICING AND CURRENCY

All prices displayed on the website are shown in the applicable currency and include any mandatory taxes unless otherwise stated. Customers are advised to review the total amount during checkout to ensure clarity on the final charges.

We reserve the right to modify our prices at any time. Price changes will not affect orders that have already been confirmed and paid. In the event of a pricing error, we will notify the customer and provide the option to proceed with the corrected price or cancel the order.

Please note that your bank or card issuer may apply currency conversion fees or international transaction fees if your payment method is not denominated in the currency displayed on our website. These fees are not controlled by us and are the sole responsibility of the customer.

5. PAYMENT ISSUES AND LIABILITY

We are not responsible for delays, failures, or additional fees caused by third-party payment providers, banks, or card issuers. Customers are encouraged to ensure that their payment details are accurate and up-to-date to avoid potential issues.

If your payment is declined, we recommend contacting your bank or card provider directly to obtain further information. Our support team is also available to assist with any payment-related concerns.

6. ANTI-FRAUD AND ORDER REFUSAL

We reserve the right to refuse, suspend, or cancel any order that we suspect to be fraudulent, unauthorized, or associated with suspicious activity. This measure is in place to protect both our customers and our platform from potential misuse.

7. CONTACT AND CONCERNS

For any questions or concerns regarding payments for letter-sending services, please contact us via:

• contact-form
• contact@envoi-lettre.fr

We aim to respond as quickly as possible during business hours. Our team is committed to providing prompt and effective solutions to ensure a seamless payment experience.