Refund and Return Policy

1. OUR COMMITMENT

At UMAMI DIGITAL SOLUTIONS LTD, we are committed to delivering a smooth, reliable, and professional postal experience. Our service is designed to help you send letters quickly and securely without stamps, printing, or post-office visits. If something goes wrong on our end, we will act fairly and transparently.

2. TRIAL OFFER

We offer a 24-hour trial period so you can test our letter-sending platform risk-free. If you are not satisfied or change your mind, you may cancel within 24 hours of subscribing or placing your trial order.

To cancel during the trial :

  • Use your account dashboard to unsubscribe or
  • Contact us via live chat, email, or phone within 24 hours of subscribing.

No fees will be charged, and your subscription will not renew. If your letter has not yet entered printing or dispatch, the order will be cancelled at no cost.

3. ELIGIBILITY FOR REFUNDS (BEFORE SERVICE ACTIVATION)

✅ A refund may be granted in the following situations:

  • Technical failure preventing the processing or dispatch of your letter.
  • Double payment or duplicate billing for the same order.
  • Service interruption that stops the order before it is processed.
  • Confirmed error attributable to our platform or systems.
  • You must request the refund within 14 days of your purchase.
  • You are still within a trial period (if applicable)

In such cases, we may refund the full amount of the affected service, or issue credit at your request.

❌ Refunds cannot be issued when:

  • The letter has already been printed or dispatched.
  • The issue results from incorrect user input (recipient address, document errors, etc.).
  • Delivery is delayed due to postal carrier operations beyond our control.
  • The request is related to a change of mind after confirmation.
  • More than 14 days have passed since your order
  • No valid issue is reported within the allowed timeframe

4. HOW TO REQUEST A REFUND

To request a refund, please contact us through one of the following methods:

  • Email: contact@envoi-lettre.fr
  • Phone: +33 1 89 86 48 46
  • Live Chat: Available on our contact page
  • Postal Mail: UMAMI DIGITAL SOLUTIONS LTD

    • Studio 34, Stewkley House 2 Wadsworth Road, Perivale, Greenford, England, UB6 7JD

When contacting us, please include the email used to create your account and a brief explanation of your request. We will respond within 3 business days.

If approved, refunds are issued to the original payment method within 5–10 business days.

Please note as additional information that :

  • No shipping or return labels are required as services are digital
  • No restocking or processing fees are charged
  • We do not refund original payment processor fees unless the service was not delivered

5. CONTACT

We are here to help! If you have questions, please feel free to contact us at any moment from Monday to Friday: 9:00 AM – 6:00 PM (CET).